[Mojang] Alexander
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Jordan, your realm should be accessable now. However, be aware that the root-cause is yet not found and we have noticed that other realms that have experienced the same issue have sometimes gone back to the bad state. We are working on identifying and fixing the root cause to the issue.
PappaDavid, I had a look, and it seems that your realm doesnt have the same error as the others. I recommend contact our support and explain your issue to them
Hi guys,
we have noticed that issue have started happen for users. We are investigating into the the root cause. Currently, we also dont have a good notification in place yet to detect this from our side.
We are planning to make an effort to have a better alert-system so we know when it happens to users.
Meanwhile, if you can provide your gamertag and realms name to Support, or directly to me here, and we will try to manually fix it for you
Glad to hear, thank you for the feedback
We have made some updates that might solve this issue. LeAnn can you please try again to invite your friends and let me know if it works now
Jonatan Jonasson our service-side developer have manually added your friends to your realm, let me know if it worked.
For others experiencing this issue, it would be valuable for us to know when this issue started to occur. I.e. has this been an issue for long time, or something that just started to happen recently
Hi, Jonatan Jonasson
Im working as client-side developer @Mojang. We will investigate this further. Meanwhile i have asked one of our service-side developers for realms if he can manually add your friends to your realm.
BRGDS
Alexander Östman
Sorry for the late answer Adrian
What we could see when investigating your world was that the world data is corrupt. Unfortunately we haven't been able to repair it 😞 Restoring corrupt worlds can sometimes be extremely hard, a (perhaps bad) analogy is attempting to repair a broken glass.
We checked in the backups-list from your world, the latest we have available is from 8th of April. I have restored the world to this version, but it is very likely that the world was already corrupted then.
If that doesn't work, we unfortunately think you have to upload a new world to your realm.
As compensation, i've added 6 months to your subscription and upgraded it to a 10p realm.